PART ONE: What is a Supervisor?

Chapter 1: Modern Supervision: Concepts and Skills

PART TWO: Modern Supervision Challenges

Chapter 2: Ensuring Quality and Productivity

Chapter 3: Groups, Teams, and Powerful Meetings

Chapter 4: Corporate Social Responsibility and Ethics

Chapter 5: Managing Diversity

PART THREE: Functions of the Supervisor

Chapter 6: Reaching Goals: Plans and Controls

Chapter 7: Organizing and Authority

Chapter 8: The Supervisor as Leader

Chapter 9: Problem Solving, Decision Making, and Creativity

PART FOUR: Skills of the Supervisor

Chapter 10: Communication

Chapter 11: Motivating Employees

Chapter 12: Problem Employees: Counseling and Discipline

Chapter 13: Managing Time and Stress

Chapter 14: Managing Conflict and Change

Appendix A: Organizational Politics

PART FIVE: Supervision and Human Resources

Chapter 15: Selecting Employees

Chapter 16: Providing Orientation and Training

Chapter 17: Appraising Performance

Appendix B: Supervision Laws: Health and Safety, Labor Relations, Fair Employment

Appendix C: The Supervisor's Career Path: Finding a Career That Fits