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Multiple-Choice Quiz
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1
Transaction Analysis was developed by:
A)Arnold Lazarus.
B)Eric Berne.
C)Peter Drucker.
D)Sigmund Freud.
2
The most desirable life position is:
A)"I'm OK—You're not OK."
B)"I'm not OK—You're not OK."
C)"I'm OK—You're OK."
D)"I'm not OK—You're OK."
3
A first step toward emotional control of anger is:
A)self regulation.
B)self awareness.
C)self help.
D)empathy.
4
The main disadvantage of using the forcing conflict style is that:
A)employees tend to resent and feel hostile toward the user.
B)conflicts do not get resolved.
C)it leads to less effective, compromised decisions.
D)people tend to play games.
5
When a conflict takes place in the work environment, a manager should:
A)be the judge.
B)be the mediator.
C)be a silent spectator.
D)take sides.
6
The responses of a person in the sympathetic parent ego state are consoling, nurturing and reassuring.
A)True
B)False
7
Aggressive people are often unhappy and feel guilty because they violate other's rights.
A)True
B)False
8
It is possible to prevent violence in the workplace by giving orders and ultimatums.
A)True
B)False
9
With respect to the avoiding conflict style, people tend to walk over the avoider.
A)True
B)False
10
The collaborating conflict style is most appropriate in supervisor-employee conflicts.
A)True
B)False





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