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| 1 | |
Which of the following is an assumption of the theory of structuration? |
| | A) | Group members do not come to a group with a clean slate about how to behave |
| | B) | There is no law that forces group members to follow rules and norms |
| | C) | The group is never finally created |
| | D) | The group recreates itself through communication |
| | E) | All of these |
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| 2 | |
Using language appropriately to help the group progress includes which of the following? |
| | A) | Using emotive words cautiously |
| | B) | Name calling |
| | C) | Keeping the group on task regardless of relational content |
| | D) | Rigidly following dictionary definitions of words |
| | E) | Using slang |
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| 3 | |
Group members who think they have the same meaning for a word or phrase but in actuality they do not is an example of which of the following? |
| | A) | Reflecting |
| | B) | Bypassing |
| | C) | Thinking |
| | D) | Ignoring |
| | E) | Assuming |
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| 4 | |
"Words that trigger strong emotional responses," is the definition of which of the following? |
| | A) | Emotive words |
| | B) | Strong words |
| | C) | Mean words |
| | D) | Wrong words |
| | E) | Rude words |
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| 5 | |
Which of the following is a principle of nonverbal communication |
| | A) | Nonverbal behaviors are ambiguous |
| | B) | People cannot stop sending nonverbal behaviors |
| | C) | When verbal and nonverbal behaviors clash, most people believe the nonverbal |
| | D) | All of these |
| | E) | None of these |
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| 6 | |
The theory of structuration for small groups assumes: |
| | A) | Changes in the group are large and striking |
| | B) | Groups eventually reach a point in which they are completely created |
| | C) | Culture and past group experiences influence group members |
| | D) | Group members must follow cultural norms for groups to function effectively |
| | E) | Once groups members have become set in their ways of communicating, they can't change |
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| 7 | |
In using language appropriately to help groups progress which of the following includes never using name-calling? |
| | A) | Being sure the discussion question is clear and appropriate |
| | B) | Adjusting to the symbolic nature of language |
| | C) | Organizing your remarks and the group's discussion process |
| | D) | Using emotive words cautiously |
| | E) | Following the rules of standard English |
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| 8 | |
Which of the following are not suggestions provided in the text to facilitate coherent and clear discussion? |
| | A) | State your point as directly and concisely as possible |
| | B) | State two connecting points to establish your argument |
| | C) | Relate your statement to the preceding statement |
| | D) | State the point as concretely as possible |
| | E) | State one point to establish your argument |
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| 9 | |
Amy gives a specific example of an abstract term she uses in expressing her position on the group's topic. In this case, Amy has used which of the following to help her group progress? |
| | A) | Made sure the discussion question was clear and appropriate |
| | B) | Adjusted to the symbolic nature of language |
| | C) | Organized her remarks and the group's discussion process |
| | D) | Used emotive words cautiously |
| | E) | Followed the rules of standard English |
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| 10 | |
Which one of the following is the most abstract? |
| | A) | People |
| | B) | Community Outreach Committee at Acme, Inc. |
| | C) | Committee members |
| | D) | A group of friends who work for Acme, Inc. |
| | E) | The members of Acme, Inc. |
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| 11 | |
After spending a considerable amount of time deciding the best way to address the university's parking problem, John asked his fellow members, "How will we introduce this solution to the university administration?" Which type of discussion question would be represented in the above example? |
| | A) | Information question |
| | B) | Policy question |
| | C) | Value question |
| | D) | Action question |
| | E) | Procedure question |
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| 12 | |
"What should the requirements be for students graduating with honors from our university?" is an example of which type of the following questions |
| | A) | Policy |
| | B) | Action |
| | C) | Interpretation |
| | D) | Information |
| | E) | Relationship |
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| 13 | |
"How many students graduate with honors from our university each year?" is an example of which type of the following questions? |
| | A) | Policy |
| | B) | Action |
| | C) | Interpretation |
| | D) | Information |
| | E) | Relationship |
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| 14 | |
We often use nonverbal signals such as head nods and eye gaze to indicate when it is somebody's turn to talk. In this case, nonverbal signals are doing which of the following for verbal signals? |
| | A) | Substituting |
| | B) | Regulating |
| | C) | Contradicting |
| | D) | Supplementing |
| | E) | Emphasizing |
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| 15 | |
Which of the following functions of nonverbal communication would be represented if a group member gave you a "thumbs up" to show her/his support for the idea you just proposed to the group? |
| | A) | Substituting |
| | B) | Regulating |
| | C) | Contradicting |
| | D) | Supplementing |
| | E) | Emphasizing |
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| 16 | |
Most business transactions are said to occur at which of the following distances? |
| | A) | Intimate |
| | B) | Casual |
| | C) | Formal |
| | D) | Social |
| | E) | Personal |
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| 17 | |
Body artifacts are an aspect of nonverbal signals called: |
| | A) | Voice |
| | B) | Appearance |
| | C) | Movements |
| | D) | Facial expressions and eye contact |
| | E) | Group ecology |
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| 18 | |
People with higher status tend to lean back in their chairs in group discussions. This aspect of nonverbal signals is called: |
| | A) | Voice |
| | B) | Appearance |
| | C) | Movements |
| | D) | Facial expressions and eye contact |
| | E) | Group ecology |
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| 19 | |
Jennifer was becoming frustrated with her group members' inability to attend group meetings or complete their tasks when they indicated they would. Which of the following nonverbal signals is represented in the above example? |
| | A) | Voice |
| | B) | Movement |
| | C) | Eye contact |
| | D) | Time |
| | E) | Space |
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| 20 | |
Which of the following help increase the social presence of Computer-Mediated Communication (CMC)? |
| | A) | Boldfaced words |
| | B) | Italicized words |
| | C) | Emoticons |
| | D) | Direct language |
| | E) | All of these |
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