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Chapter Objectives
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After reading this chapter you should be able to:

1. Define diversity and give several examples of diversity within a group.

2. Explain how diversity benefits a group.

3. Describe the four learning styles identified by Kolb and explain how each can benefit a group.

4. Describe the four dimensions of the Myers-Briggs Type Indicator® personality inventory.

5. Define culture, describe three dimensions on which cultures differ, and explain how each can affect group interaction.

6. Explain how racial or ethnic, gender, and generational differences are cultural.

7. Explain why symbolic convergence and fantasy can help group members bridge differences by contributing to a group identity.

8. Explain how SYMLOG methodology can be used to helpa group identify and overcome differences.







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