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Chapter Quiz
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1
Synergy occurs when groups work:
A)Interdependently
B)Independently
C)Autonomously
D)Single
E)Alone
2
Choosing from available options is the done when groups engage in:
A)Problem solving
B)Decision making
C)Problem identification
D)Problem orientation
E)None of these
3
Which of the following is a characteristic of a problem?
A)Discontent over present conditions
B)More desirable future goal
C)Obstacles that prevent movement toward that goal
D)All of these
E)None of these
4
A flexible framework to guide each phase of the problem-solving process refers to:
A)Problem description
B)Problem identification
C)Procedural model of problem solving (P-MOPS)
D)Solution evaluation
E)None of these
5
All of the following are included in part one of P-MOPS except:
A)Summarize the problem as a group
B)Focus on the problem before discussing how to solve it
C)State the problem as a single clear question
D)Be sure you understand the charge
E)Evaluate solutions
6
One advantage of solving problems in small groups rather than as individuals is:
A)Groups take less time
B)Everyone in the group participates equally
C)When working in a group, members don't need to work as much than when working alone
D)Satisfaction is higher
E)Groups always make better decision
7
One disadvantage of solving problems in groups rather than as individuals is:
A)Conformity pressures
B)Members typically don't completely understand the problem
C)It's difficult to apply systematic problem-solving procedures
D)Group members often won't accept the final solution
E)The assembly effect
8
As a group, if you were asked to select one potential option from a range of available choices, you would be engaging in which of the following processes?
A)Critical thinking
B)Problem solving
C)Structuration
D)Decision making
E)Goal selection
9
After being assigned their specific task for developing a mission statement for the organization, Robin's group was told that it had no limitations or constraints regarding the approach they took. Which of the following terms best represents the lack of constraint placed on Robin's group as they work to develop a mission statement for the organization?
A)Authority
B)Group control
C)Group obstacles
D)Hierarchal freedom
E)Area of freedom
10
Which of the following refers to the differences between what exists presently and what individuals may expect or want?
A)Area of freedom
B)Problem
C)Problem-solving
D)Problem census
E)Decision making
11
Which of the following refers to the group members identifying solutions?
A)Area of freedom
B)Problem
C)Problem-solving
D)Problem census
E)Decision making
12
If your group is going to understand the difficulty of the problem it faces, it is important they spend some time assessing which of the following?
A)Solution multiplicity
B)Task difficulty
C)Intrinsic interest
D)Member familiarity
E)Acceptance level
13
Rachelle was excited about the problem her group chose to address because they had experienced something similar in another class. Which of the following is probably true regarding the group that Rachelle is involved in?
A)Rachelle's group has a sense of solution multiplicity
B)Rachelle's group is working on a task with high task difficulty
C)Rachelle's group is addressing a task that has produced intrinsic interest
D)Rachelle's group members have member familiarity
E)Rachelle's group is experiencing a high acceptance level
14
According to the Functional Theory developed by Gouran and Hirokawa, five task requirements must be met for a group to succeed. Which of the following is not one of the requirements that they list?
A)Members must understand the problem or issue
B)Members must understand what a successful solution has to accomplish
C)Members must identify the alternatives from which it will make its choice
D)Members must thoroughly evaluate alternatives for strengths and weaknesses
E)Members must select two alternatives for implementation
15
The first step for effective problem solving and decision making is:
A)Choosing the best solution
B)Evaluating all possible solutions
C)Implementing the chosen solution
D)Describing and analyzing the problem
E)Generating and explaining possible solutions
16
Creative thinking is essential to which of the following steps for effective problem solving and decision making?
A)Choosing the best solution
B)Evaluating all possible solutions
C)Implementing the chosen solution
D)Describing and analyzing the problem
E)Generating and explaining possible solutions
17
Groups can encourage unstructured discussion about a topic utilizing:
A)Criteria
B)RISK technique
C)Charge
D)Consensus
E)Focus groups
18
Which of the following terms is used to reference standards that a group uses to evaluate ideas and solutions?
A)Criteria
B)RISK technique
C)Charge
D)Consensus
E)Focus groups
19
Which of the following represents the GSS acronym used for referencing groups that use new computer technologies to enhance the decision-making process?
A)Group Solving Software
B)Group Support Systems
C)Group Solvency Systems
D)Group Systematic Servicing
E)Group Syntax Scheme
20
This technique can help groups determine the negative and positive impacts of a solution that has been tentatively adopted.
A)Criteria
B)RISK technique
C)Charge
D)Consensus
E)Focus groups





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