(See related pages)
After reading this chapter you should be able to:
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1. Define conflict. |
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2. Discuss the three prevailing myths about conflict in small groups. |
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3. Differentiate between substantive, procedural, and affective group conflict. |
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4. Compare and contrast the five major conflict styles. |
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5. Explain how group members can disagree ethically. |
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6. Discuss how members can maximize their chances to influence the group. |
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7. List and explain the steps of the nominal group technique. |
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8. Describe the four steps in principled negotiation, and explain how to use them to help resolve a conflict. |