 |
| 1 | |
Which of the following could be considered an example of conflict? |
| | A) | Discussion |
| | B) | War |
| | C) | Talk |
| | D) | Dialogue |
| | E) | Jokes |
|
|
|
| 2 | |
Conflict can help members sharpen their thinking skills when managed in all the following ways, except: |
| | A) | Expressed well |
| | B) | Managed effectively |
| | C) | Respectively discussed |
| | D) | Openly discussed |
| | E) | Utilizing authoritarian management styles |
|
|
|
| 3 | |
Which of the following is not a myth about conflict? |
| | A) | Conflict is harmful |
| | B) | Conflict should be avoided |
| | C) | Conflict represents a breakdown in communication |
| | D) | Conflicts can be resolved |
| | E) | Conflict can help members understand an issue more clearly |
|
|
|
| 4 | |
Which of the following describes conflict over ideas, meanings, issues, and other matters relevant to the task? |
| | A) | Substantive conflict |
| | B) | Affective conflict |
| | C) | Procedural conflict |
| | D) | Relational conflict |
| | E) | Overt conflict |
|
|
|
| 5 | |
Conflict over ways to achieve the groups goals is an example of: |
| | A) | Substantive conflict |
| | B) | Affective conflict |
| | C) | Procedural conflict |
| | D) | Relational conflict |
| | E) | Overt conflict |
|
|
|
| 6 | |
Which one of the following is true about conflict? |
| | A) | Conflict can improve group decisions |
| | B) | If people talk about the problem, conflicts can be resolved |
| | C) | Conflict stems from communication breakdowns |
| | D) | Conflict should be avoided in small group work |
| | E) | Conflict will decrease group cohesiveness |
|
|
|
| 7 | |
Compared to "face-to-face" groups, Computer Mediated Communication (CMC) groups that used systems like GSS exhibited less of which type of conflict? |
| | A) | Affective |
| | B) | Procedural |
| | C) | Relational |
| | D) | Overt |
| | E) | Content |
|
|
|
| 8 | |
Conflict, mishandled, does which of the following to a group? |
| | A) | Encourages trust |
| | B) | Opens communication |
| | C) | Fosters creativity |
| | D) | Destroys respect |
| | E) | Supports interpersonal communication |
|
|
|
| 9 | |
Brian always fights hard to win over group members on every issue, what type of conflict management style is he exhibiting? |
| | A) | Avoidance |
| | B) | Accommodation |
| | C) | Competition |
| | D) | Compromise |
| | E) | Collaboration |
|
|
|
| 10 | |
Which of the following is not a way to disagree ethically? |
| | A) | Ridicule group members for disagreeing with you |
| | B) | Disagree in a timely way |
| | C) | Speak up politely |
| | D) | Be sensitive towards others |
| | E) | React with a spirit of inquiry rather than defensiveness |
|
|
|
| 11 | |
Which of the following conflict styles is always best for groups to utilize? |
| | A) | Avoidance |
| | B) | Accommodation |
| | C) | Competition |
| | D) | Compromise |
| | E) | None of these |
|
|
|
| 12 | |
Conflict that originates from interpersonal power clashes is an example of what type of conflict? |
| | A) | Affective |
| | B) | Helpful |
| | C) | Exciting |
| | D) | Substantive |
| | E) | Procedural |
|
|
|
| 13 | |
If your approach to conflict management were to assume a win-win orientation, which of the following management styles would you be using? |
| | A) | Competition |
| | B) | Avoidance |
| | C) | Accommodation |
| | D) | Collaboration |
| | E) | Compromise |
|
|
|
| 14 | |
All of the following are steps of the nominal group technique, except: |
| | A) | The problem situation is state clearly and concisely |
| | B) | All suggestions are listed in round-robin fashion |
| | C) | Members clarify items |
| | D) | Each person chooses her or his top-ranked items |
| | E) | The leader has the most influence |
|
|
|
| 15 | |
This conflict style is also referred to as appeasement: |
| | A) | Competition |
| | B) | Avoidance |
| | C) | Accommodation |
| | D) | Collaboration |
| | E) | Compromise |
|
|
|
| 16 | |
Which of the following conflict styles is reflected when all those involved believe the solution is fair and no one has won? |
| | A) | Competition |
| | B) | Avoidance |
| | C) | Accommodation |
| | D) | Collaboration |
| | E) | Compromise |
|
|
|
| 17 | |
If you downplay your own needs and the needs of others in the group as a way to limit disagreement in the group, which type of conflict management style would you be using? |
| | A) | Competition |
| | B) | Avoidance |
| | C) | Accommodation |
| | D) | Collaboration |
| | E) | Compromise |
|
|
|
| 18 | |
The single most important strategy for expressing disagreement in small groups, without damaging relationships is: |
| | A) | Make sure all arguments are inconsistent |
| | B) | Use high quality arguments |
| | C) | Strongly defend the arguments against all attacks |
| | D) | Form coalitions with others who agree with your position |
| | E) | Avoid listening to other points of view |
|
|
|
| 19 | |
The Nominal Group Technique: |
| | A) | Allows lazy or shy members to let others do all the work |
| | B) | Helps create a sense of teamwork |
| | C) | Begins with group members working together to brainstorm solutions |
| | D) | Produces high levels of cohesiveness and satisfaction among group members using this technique |
| | E) | Neutralizes the negative effects of domineering members |
|
|
|
| 20 | |
This type of conflict management style is preferred in most problem solving discussions |
| | A) | Cooperative |
| | B) | Integrative |
| | C) | Supportive |
| | D) | Collaborative |
| | E) | Function |
|
|
.