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Chapter Summary
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  • Language is a collection of symbols, letters, and words with arbitrary meanings that are governed by rules and are used to communicate.
  • Language consists of words or symbols that represent something without being that thing. Language employs rules of semantics, syntax, and pragmatics.
  • Language, perception, and culture are intertwined.
  • Language is arbitrary, organizes and classifies reality, is abstract, and shapes perceptions.
  • People sometimes use language in unconventional ways, which can present a barrier or a bonus to communication. Examples of unconventional language include:
     •   Grammatical errors.
     •   Clichés.
     •   Euphemisms and doublespeak.
     •   Slang.
     •   Profanity.
     •   Jargon.
     •   Colloquialisms.
     •   Regionalisms.
     •   Sexist, racist, and heterosexist language.
  • You can change and improve your use of language by:
     •   Avoiding intentional confusion.
     •   Being more descriptive.
     •   Being more concrete.
     •   Differentiating between observations and inferences.
     •   Demonstrating communication competence in your interactions with others.







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