Explain various dimensions of workplace communication including different types of organizations and communication networks within organizations.
Create an effective resume and cover letter.
Take steps to effectively prepare for employment interviews ranging from creating a self-inventory and personal network planning to post-interview negotiations.
Enact skills relevant to workplace communication competence including immediacy, supportiveness, strategic ambiguity, and interaction management.
Engage in effective conflict management practices with others in your workplace.
Practice effective customer service behaviors.
Recognize and practice ethical workplace communication behaviors.