 | Chapter Outline
(See related pages)
What Is Workplace Communication?
Types of Organizations
Communication Networks
How Should You Prepare Written Credentials?
Résumés
Cover Letters
Employment Interviews
Taking Self-Inventory
Creating a Network
Searching for a Job
Investigating the Interviewer
General Interviewing Strategies
The Postinterview Stage
What Communication Skills Will You Need on the Job?
Competent Workplace Communication
Cross-Cultural Skills
Conflict Management Skills
Customer Service Skills
What Ethical Dimensions Are Found in the Workplace?
Aggressive Communication
Sexual Harassment
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