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True or False
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1
In an office setting it is best to use informal communication in order to earn respect.
A)True
B)False
2
In order to write a good resume you must be consistent, concise and neat.
A)True
B)False
3
A document that organizes credentials by type of function performed is a chronological resume.
A)True
B)False
4
If you create a good first impression, speaking with clarity and showing interest during an interview, this demonstrates preplanning.
A)True
B)False
5
Collaborative style is the best outcome possible for all parties involved in the conflict.
A)True
B)False
6
In the customer service industry, an employee is expected to display certain emotions in order to satisfy the organizational role's expectations.
A)True
B)False





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