Part One
Chapter 1: Communicating at Work
Chapter 2: Communication, Culture, and Work

Part Two
Chapter 3: Listening
Chapter 4: Verbal and Nonverbal Messages
Chapter 5: Interpersonal Skills

Part Three
Chapter 6: Principles of Interviewing
Chapter 7: Types of Interviews

Part Four
Chapter 8: Working in Teams
Chapter 9: Effective Meetings

Part Five
Chapter 10: Developing and Organizing the Presentation
Chapter 11: Verbal and Visual Support in Presentations
Chapter 12: Delivering the Presentation
Chapter 13: Types of Business Presentations

Appendix I
Sample Presentations

Appendix II
Business Writing

Detailed Table of Contents (160.0K)

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