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| 1 | |
Your text illustrates an enterprise application architecture. According to the architecture, enterprise applications are focused on accomplishing traditional business functions or only supporting the internal business processes of a company. |
| | A) | True |
| | B) | False |
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| 2 | |
Knowledge management applications focus on providing a firm's employees with tools that support group collaboration, decision support, and human resource management. |
| | A) | True |
| | B) | False |
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| 3 | |
Managing the full range of the customer relationship involves two related objectives. One of those objectives is to provide the customer with a single, complete view of the company and its extended channels. |
| | A) | True |
| | B) | False |
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| 4 | |
The potential business benefits of customer relationship management (CRM) are many. For example, CRM allows a business to identify and target their best customers—those who are the most profitable to the business—so they can be retained as lifelong customers for greater and more profitable services. |
| | A) | True |
| | B) | False |
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| 5 | |
ERP software for a retail company will typically process the data from, and track the status of sales, inventory, shipping, and invoicing, as well as forecast raw material and human resource requirements. |
| | A) | True |
| | B) | False |
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| 6 | |
Supply chain management is a cross-functional intra-enterprise system that uses information technology to help support and manage producing its products or services. |
| | A) | True |
| | B) | False |
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| 7 | |
Electronic data interchange (EDI) was one of the earliest uses of information technology for supply chain management. EDI involves the electronic exchange of business transaction documents over the Internet and other networks between supply chain trading partners (organizations and their customers and suppliers). |
| | A) | True |
| | B) | False |
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| 8 | |
Enterprise application integration (EAI) software provides legacy systems that perform data conversion and coordination, application communications and messaging services, and access to the application interfaces involved. |
| | A) | True |
| | B) | False |
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| 9 | |
One way information systems support the marketing function is through targeted marketing. One component of targeted marketing is through tracking online behavior of customers that visit the company's website. |
| | A) | True |
| | B) | False |
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| 10 | |
Accounting information systems are among the newest, yet are the most widely used information systems in business. |
| | A) | True |
| | B) | False |
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| 11 | |
Which of the following is NOT a major cross-functional application of e-business? |
| | A) | Customer relationship management. |
| | B) | Enterprise resource planning. |
| | C) | Functional system. |
| | D) | Supply chain management. |
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| 12 | |
Today's enterprise applications are focused on accomplishing fundamental business processes in concert with a company's: |
| | A) | Suppliers and customers only. |
| | B) | Suppliers, customers, and partners. |
| | C) | Suppliers, customers, partners, and employee stakeholders. |
| | D) | None of the choices are correct. |
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| 13 | |
As described in your text, partner relationship management focuses on: |
| | A) | Developing the most efficient and effective sourcing and procurement processes with suppliers for the products and services needed by a business. |
| | B) | Acquiring and retaining profitable customers via effective delivery of timely products. |
| | C) | Acquiring and retaining partners who can enhance the selling and distribution of a firm's products and services. |
| | D) | Providing a firm's employees with tools that support group collaboration and decision support. |
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| 14 | |
Enterprise resource planning software for a manufacturing company will typically process which of the following? |
| | A) | Data from sales orders and inventory. |
| | B) | Data from sales, inventory, shipping, and invoicing, as well as forecast raw material and human resource requirements. |
| | C) | Data from accounts receivable and accounts payable. |
| | D) | None of the choices are correct. |
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| 15 | |
Fundamentally, ________________ helps a company get the right products to the right place at the right time, in the proper quantity and at an acceptable cost. |
| | A) | Customer relationship management. |
| | B) | Supply chain management. |
| | C) | Electronic data interchange. |
| | D) | Partner relationship management. |
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| 16 | |
Enterprise application integration software is being used by many companies to perform which of the following? |
| | A) | Connect their major e-business applications, acting as middleware that performs conversions and coordination between business applications. |
| | B) | Integrate enterprise application clusters by letting employees collaborate and communicate. |
| | C) | Develop business rules for end-users to integrate applications. |
| | D) | None of the choices are correct. |
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| 17 | |
A(n) ________________business system is a type of information system that supports the business functions of accounting, finance, marketing, operations management, and human resource management. |
| | A) | Functional. |
| | B) | Inter-enterprise. |
| | C) | Collaboration. |
| | D) | Enterprise resource. |
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| 18 | |
Providing website visitors with chat rooms and discussion groups, Web forms and questionnaires, and e-mail correspondence opportunities enables companies to use ________________ to encourage customers to become involved in product development, delivery, and service issues. |
| | A) | Order processing. |
| | B) | Interactive marketing. |
| | C) | Sales force automation. |
| | D) | None of the choices are correct. |
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| 19 | |
When a manufacturer automates production of a product by installing computer systems to monitor processes and robots to do some of the product assembly tasks, this is an example of using which of the following? |
| | A) | Computer integrated manufacturing. |
| | B) | Computer-aided manufacturing systems. |
| | C) | Process control systems. |
| | D) | Task control systems. |
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| 20 | |
Which of the systems listed below are the oldest and most widely used information systems in business? |
| | A) | Accounting information systems. |
| | B) | Manufacturing information systems. |
| | C) | Human resource information systems. |
| | D) | Finance information systems. |
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