TRUE/FALSE questions:

1			An information system is the combination of computer technology (hardware and software) and telecommunications technology (data, image, and voice networks).
			A)	True
			B)	False
2			Internal system users include customers, suppliers, and partners.
			A)	True
			B)	False
3			Business analyst focuses on only the non-technical aspects of systems analysis and design.
			A)	True
			B)	False
4			Business process redesign is the continuous monitoring of business processes to effect small, but measurable improvements in cost reduction and value-added.
			A)	True
			B)	False
5			Knowledge asset management is one of the technology drivers for today's information systems.
			A)	True
			B)	False
6			Systems analysts are frequently involved in the customization of the ERP applications and the redesign of business processes to use the ERP solutions.
			A)	True
			B)	False
7			One of the problem-solving steps in systems analysis is to identify the problem.
			A)	True
			B)	False
8			Project scope, goals, schedule, and budget requirements are determined during the system initiation phase of the system development process.
			A)	True
			B)	False
9			If software programs need to be written for an information system, they are written during system analysis.
			A)	True
			B)	False
10			Process management is the activity of defining, planning, directing, monitoring, and controlling a project.
			A)	True
			B)	False

Multiple Choice questions:

11			Management information systems (MIS)
			A)	create and share documents that support day-today office activities
			B)	process business transactions (e.g., time cards, payments, orders, etc.)
			C)	capture and reproduce the knowledge of an expert problem solver
			D)	use the transaction data to produce information needed by managers to run the business
			E)	none of the above
12			The term used to describe those people whose jobs involve sponsoring and funding the project to develop, operate, and maintain the information system is
			A)	information worker
			B)	internal system user
			C)	systems owner
			D)	external system user
			E)	systems builder
13			The person who ensures that systems are developed on time, within budget, and with acceptable quality is a
			A)	systems designer
			B)	project manager
			C)	systems owner
			D)	external system user
			E)	systems builder
14			Which one of the following is not a business driver for an information system?
			A)	business process redesign
			B)	knowledge asset management
			C)	proliferation of networks and the Internet
			D)	security and privacy
			E)	collaboration and partnership
15			A task of developing a technical blueprint and specifications for a solution that fulfills the business requirements is undertaken in the following phase of the system development process
			A)	system initiation
			B)	system implementation
			C)	system analysis
			D)	system design
			E)	feasibility analysis
16			If a university sets up a web-based information system that faculty could access to record student grades and to advise students, that would be an example of a/an
			A)	CRM
			B)	intranet
			C)	ERP
			D)	extranet
			E)	none of the above
17			Which of the following is not a technology driver for an information system?
			A)	enterprise applications
			B)	object technologies
			C)	knowledge asset management
			D)	collaborative technologies
			E)	networks and the Internet
18			Which of the following is a deliverable of the system implementation phase in a
			A)	technical hardware and software solution for the business problem
			B)	business problem statement
			C)	statement of the system users' business requirements
			D)	technical blueprint and specifications for a solution that fulfills the business
			E)	none of the above
19			An information system that supports the planning and assessment needs of executive management is
			A)	DSS
			B)	TPS
			C)	ERP
			D)	MIS
			E)	none of the above
20			Decision makers who are concerned with tactical (short-term) operational problems and decision making are
			A)	middle managers
			B)	executive managers
			C)	supervisors
			D)	mobile managers
			E)	none of the above