Define system requirements and differentiate between functional and nonfunctional requirements. |
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Understand the activity of problem analysis and be able to create an Ishikawa (fishbone) diagram to aid in problem solving. |
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Understand the concept of requirements management. |
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Identify seven fact-finding techniques and characterize the advantages and disadvantages of each. |
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Understand six guidelines for doing effective listening. |
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Understand what body language and proxemics are and why a systems analyst should care. |
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Characterize the typical participants in a JRP session and describe their roles. |
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Complete the planning process for a JRP session, including selecting and equipping the location, selecting the participants, and preparing an agenda to guide the JRP session. |
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Describe several benefits of using JRP as a fact-finding technique. |
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Describe a fact-finding strategy that will make the most of your time with end users. |