Part One Understanding Business Communication

Chapter 1 Communicating in the Workplace

Part Two Mastering Writing and Presentation Basics

Chapter 2 Understanding the Writing Process and the Main Forms of Business Messages

Chapter 3 Using Visuals in Written and Oral Communication

Chapter 4 Using An Appropriate Style

Part Three Writing Effective Messages

Chapter 5 Writing Good-News and Neutral Messages

Chapter 6 Writing Bad-News Messages

Chapter 7 Writing Persuasive Messages + Proposals

Part Four Writing Effective Reports

Chapter 8 Researching + Writing Reports

Chapter 9 Writing Short Reports

Part Five Using Oral and Job-Search Skills

Chapter 10 Communicating Orally

Chapter 11 Communicating in the Job Search

Supplementary Chapters (On-line)

Supplementary a Formatting Letters, Memos, and Reports

Supplementary b Correctness of Communication

Supplementary c Cross-Cultural Communication

Supplementary d The Long Report

Supplementary e Documentation of Sources