SECTION TWO
PROCESSES
5 Strategic Capacity Management
5A Learning Curves
6 Process Analysis
6A Job Design and Work Measurement
7 Manufacturing Processes
7A Facility Layout
8 Service Processes
8A Waiting Line Analysis
9 Six-Sigma Quality
9A Process Capability and SPC

SECTION THREE
SUPPLY CHAIN DESIGN
10 Supply Chain Strategy
11 Logistics and Facility Location
12 Lean Manufacturing
13 Operations Consulting and Reengineering

SECTION FOUR
PLANNING AND CONTROLLING THE SUPPLY CHAIN
14 Enterprise Resource Planning Systems
15 Demand Management and Forecasting
16 Aggregate Sales and Operations Planning
17 Inventory Control
18 Material Requirements Planning

SECTION FIVE
SCHEDULING
19 Scheduling
19A Simulation
20 Constraint Management

SUPPLEMENTS
A Financial Analysis
B Operations Technology

APPENDICES
A Answers to Selected Problems
B Learning Curve Tables
C Present Value Table
D Negative Exponential Distribution: Values of e-x
E Areas of the Cumulative Standard Normal Distribution
F Uniformly Distributed Random Digit
G Interest Tables