F. Robert Jacobs,
University of Southern California Richard B. Chase,
Indiana University–Bloomington Nicholas J. Aquilano,
University of Arizona
ISBN: 0073403296 Copyright year: 2009
What's New
Chapter 1 now opens with the “World of Operations in 2020” and includes new material on transformation processes and current issues in operations management.
Technical Note 2 now has expanded coverage of linear programming with Excel Solver.
Chapter 3 on Project Management has been revised to include mapping, time cost models and project management information systems.
Chapter 4 is a newly created chapter on Product Design ,which is supported by an expanded technical note on optimization using excel. Chapter 4 also features a new case on Product Design at IKEA.
Chapter 5 and Technical Note 5 have updated examples and additional material on work measurement techniques.
Chapter 6 is now focused entirely on Process Selection and Design for manufacturing and Chapter 7 has been reorganized and extensively revised, including new material on classification of services, applying behavioral sciences to services, and service guarantees.
Chapter 8 the Six Sigma and quality chapters feature new and revisions to key concepts and Developing Quality Specifications, Process Capability, and some of the analysis.
Chapter 9 the Consulting and Reengineering chapter, has been updated and we have added a supplement on Systems Thinking.
Chapter 10 now includes a framework for Structuring Supplier Relationships.
Chapter 12 has been extensively revised to reflect the concept of Lean production and revisions include new material on value stream mapping, and applying the concepts to supply chains.
Chapter 13 we added information on Microsoft Excel and the Least Squares Method to forecasting.
Chapter 14 the Aggregate Sales and Operations Planning chapter, has been updated.
Chapter 15 Inventory, we revised the presentation on price break models and included new material and examples linking inventory to supply chain management.
Throughout the text, you will find new and edited problems as well as new application “boxes” that will modernize your course and match the state of the art in Operations today.
The spreadsheets included on the DVD have been expanded and revised to be more student-friendly.
The test bank has been thoroughly revised and now includes essay questions for each chapter.
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2009 McGraw-Hill Higher Education