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| 1 | |
___________ means doing the right things to create the most benefit for the company. |
| | A) | Efficiency |
| | B) | Effectiveness |
| | C) | Value |
| | D) | Productivity |
| | E) | None of the above |
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| 2 | |
In general, transformation processes are not categorized as: |
| | A) | physical |
| | B) | location |
| | C) | exchange |
| | D) | social |
| | E) | storage |
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| 3 | |
Efficiently scheduling material and labor is an example of ______ decisions. |
| | A) | strategic |
| | B) | tactical |
| | C) | operational |
| | D) | short-term |
| | E) | none of the above |
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| 4 | |
Management decisions within the operations function framework can be divided into which of the following broad areas:
- strategic
- transformation
- operational planning and control
- tactical
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| | A) | II only |
| | B) | I, III and IV |
| | C) | I, II, and III |
| | D) | I, II, and IV |
| | E) | I and III only |
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| 5 | |
Which of the following is not a classification of value-added services? |
| | A) | problem solving |
| | B) | sales support |
| | C) | field support |
| | D) | information |
| | E) | quality |
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| 6 | |
The radical change paradigm, introduced by Michael Hammer and major consulting firms, is referred to as: |
| | A) | Total quality management |
| | B) | Synchronous manufacturing |
| | C) | Electronic enterprise |
| | D) | Manufacturing strategy paradigm |
| | E) | Business process reengineering |
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| 7 | |
Federal Express provides overnight delivery of documents and small parcels. The primary transformation function provided by Federal Express can best be described as: |
| | A) | physical |
| | B) | location |
| | C) | storage |
| | D) | physiological |
| | E) | informational |
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| 8 | |
Current issues in operations management include: |
| | A) | coordinating mutually supportive but separate organizations |
| | B) | management of global supplier, production and distribution networks |
| | C) | managing customer touch points |
| | D) | only A and B |
| | E) | only B and C |
| | F) | A, B, and C |
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| 9 | |
The primary transformation function provided by Mercy Hospital can best be described as: |
| | A) | physical |
| | B) | location |
| | C) | storage |
| | D) | physiological |
| | E) | informational |
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