How IKEA Designs Its Sexy Prices

Operations and Supply Management: A Critical Responsibility of Every Manager

Case: Progressive Insurance		Efficiency defined
Efficiency, effectiveness, and value		Effectiveness defined
		Value defined

What Is OSM?

Supply Chain Transformation Processes

Transformation process defined

Differences between Services and Goods

The goods-services continuum

Growth of services

Careers in OSM

Chief operating officer

Historical Development of OSM

Lean manufacturing, JIT, and TQC	Mass customization defined
Manufacturing strategy paradigm
Service quality and productivity
Total quality management and quality certification
Business process reengineering
Six-sigma quality
Supply chain management
Electronic commerce
Service science

Current Issues in OSM

Case: Fast-Food Feast