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Multiple Choice Quiz
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1
In the context of the book "operations" refers to
A)activities that take place in a hospital
B)how materials and services are moved
C)processes that transform resources
D)coordination of the movement of strategic material
E)none of the above
2
___________ means doing the right things to create the most benefit for the company.
A)Efficiency
B)Effectiveness
C)Value
D)Productivity
E)None of the above
3
___________ is defined as the design, operation, and improvement of the systems that create and deliver the firm's primary products and services.
A)Logistics
B)Industrial Engineering
C)Operations Research
D)Operations and Supply Management
E)Distribution
4
Which of the following statements is not true about operations strategy?
A)Operations strategy is concerned with setting broad policies and plans for using the resources of the form to best support the firm's long-term competitive strategy.
B)An operations strategy involves decisions that relate to the design of a product and the infrastructure needed to support the product
C)Operations strategy can be viewed as part of planning processes that coordinates operational goals with those of the larger organization
D)Operations strategy involves a long-term process that must foster inevitable change.
5
The item in the list below that is not a major competitive dimension that forms the competitive position of a company is:
A)Cost
B)Product quality and reliability
C)Delivery speed
D)Coping with changes in supply
E)Flexibility and new product introduction speed
6
A company that can offer on-site repair in only 1 or 2 hours is an example of a company that is competing on __________ competitive dimension.
A)Flexibility
B)Process quality
C)Coping with changes in demand
D)Delivery reliability
E)Delivery speed
7
When a company seeks to match the benefits of a successful competitor position while maintaining it's existing competitive position is called:
A)Fair competitive response
B)Straddling
C)Strategic fitting
D)Activity-system mapping
E)Order winning
8
A criterion that differentiates the products or services of one firm from another is called:
A)An order qualifier
B)A sure winner
C)It’s core competence
D)A comparator
E)An order winner
9
The main objective of manufacturing strategy are:
A)Translating required competitive dimensions into specific performance requirements for operations
B)Making the necessary plans to assure that operations capabilities are sufficient to accomplish performance requirements
C)Converting order winners into specific performance requirements
D)Both A and B
E)A, B, and C





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