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Multiple Choice Quiz
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1
Which Quality Guru advocated that senior management is responsible for 94% of quality problems?
A)Crosby
B)Deming
C)Ishikawa
D)Juran
E)None of the above
2
Which of the following is not a dimension of design quality?
A)Features
B)Durability
C)Serviceability
D)Customization
E)Reputation
3
Testing is an example of:
A)Appraisal costs
B)Prevention costs
C)Internal failure costs
D)External failure costs
E)None of the above
4
An example of prevention quality cost is:
A)Inspection
B)Testing
C)Train personnel
D)rework
E)warranty replacements
5
SPC tools commonly used for continuous improvement efforts include:
A)Process flow chart
B)Pareto analysis
C)Cause and effect diagrams
D)Histograms
E)All of the above
6
Which of the following statements is not true about six-sigma quality?
A)Six-sigma results in less than 3.4 ppm defects
B)Six-sigma is equivalent to a process capability of Cpk = 2.0 when the process is centered.
C)Six-sigma corresponds to design tolerances that are ± 3 standard deviations on either side of the mean.
D)Motorola invented the term “six-sigma quality” in the mid-80s All the above statements are true.
7
The surface appearance of a TV cabinet is not satisfactory. This is an example of:
A)variable measurement
B)mean chart
C)range chart
D)attribute measurement
E)none of the above
8
Which of the following quality control sample statistics indicates a quality characteristic that is an attribute?
A)mean
B)proportion
C)variance
D)standard deviation
E)range
9
For which of the following would a p-chart be used?
A)monitor dispersion in a sample date
B)monitor the number of defects per unit
C)measure the variability
D)monitor the fraction defective
10
What control chart is most suitable for this problem?
A)mean
B)proportion
C)variance
D)standard deviation
E)range
11
Which of the following are issues of concern when using control charts?
A)Sample size
B)Frequency of samples
C)Number of samples
D)Control limits
E)A, B, and C
F)All of the above
12
Which of the following statements is not true about acceptance sampling?
A)May involve inspectors taking random samples of finished products and measuring them against predetermined standards.
B)May involve inspectors taking random samples of incoming raw materials and measuring them against predetermined standards
C)Is less economical than 100 & inspection
D)May be either a variable or attribute type
13
The primary objective of an acceptance sampling plan is:
A)To eliminate the bad part from the sample
B)To determine of there is a need to test every part in the lot
C)To estimate whether or not the quality of the parts in the sample are acceptable
D)To estimate whether or not the entire lot is of acceptable quality





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