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| 1 | |
During which stage of team development is high performance not a top priority and team member emotions run from upbeat to depressed? |
| | A) | Norming |
| | B) | Storming |
| | C) | Performing |
| | D) | Adjourning |
| | E) | Forming |
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| 2 | |
Roger is new-product project manager for a retail company. Recently the team has exhibited a high degree of conflict over who will control the group and how decisions will be made. Which stage of development is the team in? |
| | A) | Norming |
| | B) | Storming |
| | C) | Performing |
| | D) | Adjourning |
| | E) | Forming |
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| 3 | |
Experience and research indicate that high-performance project teams are much more likely to develop under all the following conditions except: |
| | A) | Members are assigned to the project full time |
| | B) | Members report solely to the project manager |
| | C) | There are 10 or fewer members per team |
| | D) | Team members are selected by their managers |
| | E) | The project involves a compelling objective |
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| 4 | |
Which of the following are considered very important in the recruiting of project members? |
| | A) | The budget available |
| | B) | The importance of the project |
| | C) | The management structure for the project team |
| | D) | Both B and C are correct |
| | E) | A, B, and C are all correct |
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| 5 | |
Which of the following is an objective of the first project team meeting? |
| | A) | Overview the project's scope and objectives |
| | B) | Address interpersonal interaction concerns |
| | C) | Model how the team will work together |
| | D) | Both A and C are correct |
| | E) | A, B, and C are all correct |
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| 6 | |
Researchers have found that high performance teams will have which of the following norms? |
| | A) | Hard work does not get in the way of having fun |
| | B) | No information is shared outside the team unless all agree to it |
| | C) | It is acceptable to be in trouble, but not to surprise others |
| | D) | Both B and C are correct |
| | E) | A, B, and C are all correct |
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| 7 | |
Establishing a team identity is facilitated by: |
| | A) | Team members working in a common space |
| | B) | Creation of a project team name |
| | C) | Effective use of meetings |
| | D) | Both A and B are correct |
| | E) | A, B, and C are all correct |
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| 8 | |
Which of the following would be considered the most effective project reward? |
| | A) | Individual member rewards |
| | B) | Lump-sum cash award |
| | C) | All-expenses-paid trip for team members and their families |
| | D) | Using negative reinforcement to motivate adequate performance |
| | E) | All of these are equally effective |
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| 9 | |
The first step in facilitating group decision making is to: |
| | A) | Call a meeting to discuss the problem |
| | B) | Identify the problem |
| | C) | Agree that there is a problem |
| | D) | Quantify the problem |
| | E) | Generate alternatives |
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| 10 | |
The biggest challenge to managing a virtual project team is: |
| | A) | Getting reports and technical information communicated |
| | B) | Developing trust |
| | C) | Establishing effective patterns of communication |
| | D) | Both B and C are correct |
| | E) | A, B, and C are all correct |
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| 11 | |
Which of the following is not one of the steps in facilitating group decision making? |
| | A) | Identifying the problem |
| | B) | Analyzing the situation |
| | C) | Generating alternatives |
| | D) | Reaching a decision |
| | E) | Follow-up |
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| 12 | |
Two of the biggest challenges involved in managing a virtual project team are: |
| | A) | The language barriers and time management |
| | B) | Time management and developing trust |
| | C) | The language barriers and developing effective patterns of communication |
| | D) | Developing trust and effective patterns of communication |
| | E) | Time management and developing effective patterns of communication |
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| 13 | |
Which of the following is not one of the most significant sources of conflict during the project definition phase? |
| | A) | Priorities |
| | B) | Administrative procedures |
| | C) | Schedule |
| | D) | Workforce |
| | E) | Costs |
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| 14 | |
Which of the following is not one of the most significant sources of conflict during the project planning phase? |
| | A) | Priorities |
| | B) | Procedures |
| | C) | Schedule |
| | D) | Technical requirements |
| | E) | Costs |
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| 15 | |
Which of the following is not one of the tips for alleviating communication problems of virtual teams? |
| | A) | Include face-to-face time if at all possible |
| | B) | Keep team members informed on how well the overall project is going |
| | C) | Share the pain |
| | D) | Establish clear norms and protocols for surfacing assumptions and conflicts |
| | E) | Establish a code of conduct to avoid delays |
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