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| 1 | |
Contracting project work has long been the norm in the _______ industry. |
| | A) | Telecommunications |
| | B) | Financial |
| | C) | Insurance |
| | D) | Construction |
| | E) | Retail |
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| 2 | |
Advantages of outsourcing project work may likely include all of the following except? |
| | A) | Shortened project completion |
| | B) | Reduced costs |
| | C) | Higher level of expertise |
| | D) | Reduced conflict |
| | E) | Increased flexibility |
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| 3 | |
Key practices in partnering relationships include: |
| | A) | Single project contracting |
| | B) | Goals and objectives are similar |
| | C) | Access to each other's organizational resources |
| | D) | Both B and C are correct |
| | E) | A, B, and C are all correct |
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| 4 | |
Which of the following is part of the traditional project process? |
| | A) | Structured communications |
| | B) | Long-term commitment |
| | C) | Total company involvement |
| | D) | Both A and B are correct |
| | E) | A, B, and C are all correct |
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| 5 | |
Which of the following did the state of Ohio do before starting a bond-financed school construction project? |
| | A) | Create a specific RFP (request for proposal) |
| | B) | Have a dress rehearsal |
| | C) | Reviews the performance of contractors on past projects |
| | D) | Both A and C are correct |
| | E) | A, B, and C are all correct |
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| 6 | |
In the Snapshot from Practice "Strategies for Communicating with Outsourcers," which of the following was not one of the suggested strategies? |
| | A) | Recognize cultural differences |
| | B) | Use a translator to make sure everyone understands |
| | C) | Choose the right words |
| | D) | Confirm your requirements |
| | E) | Set deadlines |
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| 7 | |
The result of teambuilding among the project's participants is a: |
| | A) | Signed contract |
| | B) | Legal partnership agreement |
| | C) | Project plan |
| | D) | Partnering charter |
| | E) | Responsibility matrix |
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| 8 | |
Among the many advantages for establishing long-term partnerships are: |
| | A) | Reduced administrative costs |
| | B) | Improved performance |
| | C) | Improved communication |
| | D) | B and C are both correct |
| | E) | A, B, and C are all correct |
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| 9 | |
Teambuilding between partners should: |
| | A) | Include engineers, architects, lawyers, specialists and other staff |
| | B) | Be facilitated by an outside consultant |
| | C) | Not take more than one day |
| | D) | A and B are both correct |
| | E) | A, B, and C are all correct |
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| 10 | |
In the Snapshot from Practice dealing with the Value Engineering Awards program, which branch of the U.S. government was involved? |
| | A) | Department of Defense |
| | B) | Department of Commerce |
| | C) | Department of Transportation |
| | D) | N.A.S.A |
| | E) | Department of Education |
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| 11 | |
Customer satisfaction can be quantified by: |
| | A) | Perceived performance divided by actual performance |
| | B) | Actual performance divided by expected performance |
| | C) | Perceived performance divided by expected performance |
| | D) | Actual performance divided by perceived performance |
| | E) | Expected performance divided by actual performance |
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| 12 | |
In the research highlight on IT project managers, which of the following was not one of the roles taken by project managers? |
| | A) | Entrepreneur |
| | B) | Politician |
| | C) | Friend |
| | D) | Marketer |
| | E) | Auditor |
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| 13 | |
Which of the following is not one of the elements of good negotiation? |
| | A) | Be hard on the problem, soft on the people |
| | B) | Conflict on a project can be good |
| | C) | Negotiation is not a contest |
| | D) | Seek first to understand, then to be understood |
| | E) | All of these are elements of good negotiation |
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| 14 | |
Which of the following is reflected in the saying "Let anger fly out the window"? |
| | A) | Separate people from the problem |
| | B) | Be honest |
| | C) | Focus on interests, not positions |
| | D) | Invent options for mutual gain |
| | E) | When possible, use objective criteria |
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| 15 | |
The dovetailing technique is used in which of the following keys to good negotiation? |
| | A) | Separate people from the problem |
| | B) | Be honest |
| | C) | Focus on interests, not positions |
| | D) | Invent options for mutual gain |
| | E) | When possible, use objective criteria |
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