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Capacity Planning and Queuing Models

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After completing this chapter, you should be able to:

  1. Discuss the strategic role of capacity planning.
  2. Describe a queuing model using the A / B / C notation.
  3. Use queuing models to calculate system performance measures.
  4. Describe the relationships between queuing system characteristics.
  5. Use queuing models and various decision criteria for capacity planning.

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