 |
| 1 | |
Organizing the cost-effective flow of raw materials, in-process inventory, finished goods, and related information from point-of-origin to point-of consumption to satisfy customer requirements is called: |
| | A) | physical distribution management. |
| | B) | logistics management. |
| | C) | customer service. |
| | D) | production management. |
| | E) | manufacturer distribution logistics. |
|
|
|
| 2 | |
Dramatic cost savings are possible when efficient transportation systems and information technology can be substituted for __________ costs. |
| | A) | advertising |
| | B) | personal selling |
| | C) | publicity |
| | D) | inventory |
| | E) | billing |
|
|
|
| 3 | |
A(n) __________ is a sequence of firms that perform activities required to create and deliver a good or service to consumers or industrial users. |
| | A) | effective response system |
| | B) | demand channel |
| | C) | logistics sequence |
| | D) | materials handling requirements |
| | E) | supply chain |
|
|
|
| 4 | |
Supply chain management impacts all of the following aspects of the marketing mix strategy EXCEPT: |
| | A) | the target market selection decision. |
| | B) | product mix decisions. |
| | C) | pricing decisions. |
| | D) | promotion decisions. |
| | E) | distribution decisions. |
|
|
|
| 5 | |
An online retailer like Amazon.com relies on an efficient supply chain. The development of its supply chain supported its clearly defined marketing strategy and began with: |
| | A) | inventory forecasts. |
| | B) | a logistics mission statement. |
| | C) | the mature stage of the product life cycle. |
| | D) | understanding the customer. |
| | E) | none of the above. |
|
|
|
| 6 | |
In Canada, Coca-Cola Beverages has rolled out new marketing, technologies, and packaging to outmaneuver private-label Canadian cola bottlers, which have captured considerable market share. Coke will bring in a new just-in-time distribution system based on cross-docking distribution centers. Which of the following statements describes how Coke will use cross-docking? |
| | A) | Cross-docking will allow Coca-Cola to greatly reduce the need to store and warehouse products. |
| | B) | The use of cross-docking means Coca-Cola will rely more on business-to-business marketing. |
| | C) | The use of cross-docking means Coca-Cola will implement the customer service concept in its relations with ultimate consumers. |
| | D) | Cross-docking will allow Coca-Cola to use less freight forwarding. |
| | E) | Cross-docking will allow Coca-Cola to outsource its manufacturing. |
|
|
|
| 7 | |
The objective of information and logistics management in a supply chain is to: |
| | A) | minimize costs in the new-product development and commercialization processes. |
| | B) | coordinate the organizational mission statement with its action programs. |
| | C) | create perfect customer service. |
| | D) | provide the same level of customer service for its traditional and online operations. |
| | E) | do none of the above. |
|
|
|
| 8 | |
In logistics decisions, total logistics cost includes: |
| | A) | order processing. |
| | B) | materials handling and warehousing. |
| | C) | transportation. |
| | D) | inventory and stockouts. |
| | E) | all of the above. |
|
|
|
| 9 | |
Within the context of a supply chain, __________ is the ability of a logistics system to satisfy users in terms of time, dependability, communications, and convenience. |
| | A) | replenishment |
| | B) | distribution management |
| | C) | just-in-time inventory |
| | D) | customer service |
| | E) | lead time |
|
|
|
| 10 | |
Canadian graphic arts, publishing and advertising companies, as well as their clients and suppliers, can exchange camera-ready art and other images faster and cheaper than before as the result of an agreement between Bell Nexxia and Montreal-based Cenosis. These two companies market a(n) __________ for the graphic arts. It allows a graphic designer to transmit the full contents of a magazine to clients or printing firms across the country—reducing production costs and delivery time. |
| | A) | efficient response system |
| | B) | vendor-managed communication system |
| | C) | Extranet |
| | D) | online logistics system |
| | E) | communication bot |
|
|
|
| 11 | |
Lead time is: |
| | A) | also called replenishment time. |
| | B) | typically more important to resellers than to consumers. |
| | C) | defined as the time that passes from ordering an item until it is received and ready for use or sale. |
| | D) | also called order cycle time. |
| | E) | accurately described by all of the above. |
|
|
|
| 12 | |
Supply chain manufacturers balance total logistics cost factors against customer service factors. Which of the following is an example of one of the customer service factors? |
| | A) | inventory |
| | B) | order processing |
| | C) | convenience |
| | D) | transportation |
| | E) | all of the above |
|
|
|
| 13 | |
The four key logistical functions in a supply chain include transportation, warehousing and materials handling, order processing, and: |
| | A) | communication between buyer and seller. |
| | B) | inventory management. |
| | C) | order cycle time. |
| | D) | effective handling of problems. |
| | E) | on-time delivery of product. |
|
|
|
| 14 | |
Intermodal transportation: |
| | A) | Combines different transportation modes in order to get the best features of each. |
| | B) | attracts low value freight. |
| | C) | attracts freight that would normally go by pipeline. |
| | D) | is only used in the U.S. |
| | E) | all of the above apply to intermodal transportation. |
|
|
|
| 15 | |
In Canada, Coca-Cola Beverages has rolled out new marketing, technologies, and packaging to outmaneuver private-label Canadian cola bottlers, which have captured considerable market share. Coke will use unit trains to allow it to: |
| | A) | have a dedicated train that uses permanently coupled cars that run a continuous route from Coke's bottling plants to its retailers and back. |
| | B) | use intermodal transportation for export purposes. |
| | C) | use trucks to make door-to-door deliveries. |
| | D) | use more warehousing. |
| | E) | reach ultimate consumers through one-to-one marketing. |
|
|
|
| 16 | |
The major purpose of a trailer on flatcar (TOFC) is to: |
| | A) | attract freight that would normally move by boat. |
| | B) | combine the economy of rail carriers with the flexibility of motor carriers. |
| | C) | implement a JIT transportation strategy both domestically and internationally. |
| | D) | eliminate the need for containers. |
| | E) | provide a common power unit from origin to destination. |
|
|
|
| 17 | |
Air Canada, a Montreal-based airline, uses its excess storage capacity on passenger flights to Europe to haul cargo. It typically collects several small shipments consigned to a common European destination. Shipment schedules are mandated by the passenger side of its business. Air Canada is an example of a(n): |
| | A) | third-party service provider. |
| | B) | Extranet. |
| | C) | vendor-managed logistics expert. |
| | D) | import agent. |
| | E) | freight forwarder. |
|
|
|
| 18 | |
A warehouse that emphasizes timely movement of goods: |
| | A) | is a storage warehouse. |
| | B) | is a freight forwarder. |
| | C) | is a distribution center. |
| | D) | is an inventory expediting center. |
| | E) | has a just-in-time inventory system. |
|
|
|
| 19 | |
In Canada, Coca-Cola Beverages has rolled out new marketing, technologies, and packaging to outmaneuver private-label Canadian cola bottlers, which have captured considerable market share. Coke will bring in a new just-in-time distribution system using cross-docking distribution centers. Which of the following statements describes how Coke will most likely use its just-in-time (JIT) system? |
| | A) | The just-in-time system will require Coke to purchase and/or lease more warehouse space. |
| | B) | The use of just-in-time means Coke does not have reliable demand for its product. |
| | C) | The just-in-time system will allow Coke to expand its product line without requiring additional investments. |
| | D) | The just-in-time system will allow Coke to operate with very low inventory levels. |
| | E) | The just-in-time system will increase inventory carrying costs while reducing order processing cost. |
|
|
|
| 20 | |
A __________ is an inventory-management system whereby the supplier determines the product amount and assortment a customer, such as a retailer needs and automatically delivers the appropriate items. |
| | A) | supplier-managed inventory |
| | B) | supply chain inventory |
| | C) | logistics-managed inventory |
| | D) | just-in-time system |
| | E) | vendor-managed inventory |
|
|
.