After reading this chapter, you should be able to

1. Discuss the potential legal issues that relate to training.
2. Develop a program for effectively managing diversity.
3. Design a program for preparing employees for cross-cultural assignments.
4. Make recommendations on steps to take to "melt the glass ceiling."
5. Discuss what a trainer needs to do to ensure that school-to-work and hardcore–unemployed training programs are effective.
6. Describe the necessary steps in a program for helping dysfunctional managers.
7. Discuss the implications of a skill based pay plan for training.