New Features:

• Updated Content: While “landmark” research is retained, several chapters incorporate new academic and commercial sources to reflect current trends and research. Many of the opening scenarios are also changed to provide more in-depth examples of how each interpersonal skill impacts business situations. In addition, opening scenarios are referenced more often within the chapter to help instructors use these examples as reflective teaching tools.

• Topic Expansion: The ever-increasing impact of technology on our lives and interpersonal communication is further illustrated in Chapter 7 by including more material on email. Coverage is also expanded on the use of non-virtual methods for connecting employees working on teams in Chapter 10 and getting work done through meetings in Chapter 12. Chapter 16 discusses how the increased use of blogs and websites such as MySpace and Facebook is changing the way individuals network. New content has also been added on self-awareness and self-monitoring, stress management and emotional intelligence, and more details and insight has been provided on non-verbal communication, effective media selection and information richness, the persuasion process, and much more.

• Organization of Material: In this edition, reorganization focused on the content within chapters instead of moving chapters within different sections. More examples have been included to illustrate how skills are interrelated without reordering the chapters. For example, effectively coaching others or providing feedback as discussed in Chapter 17 requires not only honed verbal skills (Ch. 6) but also listening (Ch. 7) and goal setting skills (Ch. 3) as vital components for success. Dealing with challenging behavior on teams ( Ch. 10) is also referenced in Chapters 11 (conflict), 12 (meetings), and 13 (facilitation).

Retained Features:

• Each chapter begins with a mini-case study or series of vignettes to bring to life the skill as it is experienced in a real-life personal or business situation.

• Each chapter contains numerous experiential activities (e.g., role plays, small group discussions) to engage the reader immediately in practicing the skill independently or in class.

• Each chapter presents sufficient conceptual information about the skill to provide the reader with an overview of the theory and research on which the skill is based without overwhelming the student reader.

• Each chapter includes implications of the skill for self-awareness, working with others, working with teams and working in the context of an organization.

Instructor's Supplements:

Instructor's support is available via the Online Learning Center at www.mhhe.com/iso3e . It includes:

Instructor's Manual – written by the authors, the IM supports an experiential, learner-centered approach to the course. It contains sample syllabi and assignments, chapter-by-chapter explanatory notes, teaching plans, ideas for implementing the material in the classroom, ways to motivate discussion on a topic, detailed instructions for using the activities and exercises – including a matrix for choosing exercises based on skill area, audience, length, approach, or format – and discussion questions.

Test Bank and EZ Test computerized test bank

PowerPoint presentation

Manager's Hot Seat is an interactive, video-based software putting students in the manager's hot seat where they have to apply their knowledge to make decisions on hot issues such as ethics, diversity, working in teams, and the virtual workplace. This resource is available for student purchase via the Online Learning Center or with a Premium Content Card (0077246934) that can be packaged with the book. Resources to support these videos are located in the Group and Video Resource Manual.

Video DVD/Organizational Behavior (0073337285): This collection of videos features interesting and timely issues, companies and people related to organizational behavior and interpersonal skills.

Student's Supplements:

Online Learning Center at www.mhhe.com/iso3e follows the text chapter by chapter. There are self-grading quizzes and review key chapter concepts.

Premium Content OLC (printed card ISBN 0077246934, and for eCommerce purchase $10): includes Test Your Knowledge, Self-Assessments, and Manager's Hot Seat as premium content.