Suzanne C. de Janasz,
University of Mary Washington Karen O. Dowd,
University of Notre Dame Beth Z. Schneider,
George Mason University
ISBN: 0073405019 Copyright year: 2009
Table of Contents
Unit 1 Intrapersonal Effectiveness: Understanding Yourself
1. Journey into Self-awareness 2. Self-disclosure and Trust 3. Establishing Goals Consistent with Values and Ethics 4. Self-management
Unit 2 Interpersonal Effectiveness: Understanding and Working with Others
5. Understanding and Working with Diverse Others
6. The Importance and Skill of Listening
7. Conveying Verbal Messages
8. Persuading Individuals and Audiences
Unit 3 Understanding and Working in Teams
9. Negotiation
10. Building Teams and Work Groups
11. Managing Conflict
12. Achieving Business Results through Effective Meetings
13. Facilitating Team Success
14. Making Decisions and Solving Problems Creatively
Unit 4 Leading Individuals and Groups
15. Power and Politicking
16. Networking and Mentoring
17. Coaching and Providing Feedback for Improved Performance
18. Leading and Empowering Self and Others
19. Project Management
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2009 McGraw-Hill Higher Education