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| 1 | |
With ethics, decisions that small business owners have to think about becomes quite simple rule of thumbs. |
| | A) | True |
| | B) | False |
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| 2 | |
Personal accountability is when people take responsibility for decisions they make. |
| | A) | True |
| | B) | False |
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| 3 | |
When a business is established and has matured is the best time for owners to communicate an ethical culture that all employees understand. |
| | A) | True |
| | B) | False |
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| 4 | |
By design, small businesses don't have lots of rules. |
| | A) | True |
| | B) | False |
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| 5 | |
Who will benefit and how much is what one of the questions in the first step of ethics planning. |
| | A) | True |
| | B) | False |
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| 6 | |
The question "what would make a good standard that everyone has to follow?" is the idea behind utilitarianism. |
| | A) | True |
| | B) | False |
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| 7 | |
The idea and action of each person helping the other is networking. |
| | A) | True |
| | B) | False |
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| 8 | |
______ refers to a system of values that people consider in determining whether actions are right or wrong. |
| | A) | Organizational culture |
| | B) | Modeling |
| | C) | Trust |
| | D) | Ethics |
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| 9 | |
Most of the consumer complaints that the Council of Better Business Bureaus receive from around the U.S. are about |
| | A) | small businesses. |
| | B) | large businesses. |
| | C) | foreign companies. |
| | D) | medium-sized organizations. |
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| 10 | |
______ refers to a set of shared beliefs, basic assumptions, or common, accepted ways of dealing with problems and challenges within a company that demonstrate how things get done. |
| | A) | Modeling |
| | B) | Organizational culture |
| | C) | Trust |
| | D) | Social networking |
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| 11 | |
When the same behavior, attitude, or value is maintained over long periods of time it refers to |
| | A) | consistency. |
| | B) | visibility. |
| | C) | flexibility. |
| | D) | mutuality. |
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| 12 | |
Dilemmas that arise in business relationships mostly occur between |
| | A) | investors and family. |
| | B) | suppliers and distributors. |
| | C) | competitors and government agencies. |
| | D) | customers and employees. |
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| 13 | |
______ refers to the creation of something new or trying something for the first time. |
| | A) | Personal ethics |
| | B) | Flexibility |
| | C) | Innovation |
| | D) | Universalism |
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| 14 | |
______ are the ground-floor ideas about what ethical behavior is and is not. |
| | A) | ethical foundation |
| | B) | ethical principles |
| | C) | first foundation |
| | D) | first principles |
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| 15 | |
______ is NOT a question in step one of the ethics planning. |
| | A) | "What regulations get broken and how badly?" |
| | B) | "What do others owe you, if anything?" |
| | C) | "Who will be hurt and how badly?" |
| | D) | "Who will benefit, and how much?" |
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| 16 | |
Thinking of problem solving as a win-lose situation means that you probably have a(n) |
| | A) | social capital. |
| | B) | distributive view. |
| | C) | integrative view. |
| | D) | golden rule. |
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| 17 | |
Thinking of problem solving as a win-win situation means that you probably have a(n) |
| | A) | social capital. |
| | B) | distributive view. |
| | C) | integrative view. |
| | D) | golden rule. |
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| 18 | |
Seeking the greatest good for the greater number of people supports which ethical model? |
| | A) | Universalism |
| | B) | Golden rule |
| | C) | Billboard Principle |
| | D) | Utilitarianism |
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| 19 | |
Treat others in the manner you wish to be treated refers to which ethical model? |
| | A) | Universalism |
| | B) | Golden rule |
| | C) | Billboard principle |
| | D) | Utilitarianism |
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| 20 | |
Because of the impressions or opinions of customers, suppliers, investors, or competitors, _______ means that a firm is worthy of considerations or doing business with. |
| | A) | legitimacy |
| | B) | visibility |
| | C) | flexibility |
| | D) | modeling |
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| 21 | |
An organization-based legitimacy indicator is called a(n) |
| | A) | testimonials. |
| | B) | attire. |
| | C) | intellectual property. |
| | D) | legal form. |
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| 22 | |
______ refers to interacting with others in order to build relationships useful to a business. |
| | A) | consistency. |
| | B) | networking. |
| | C) | mutuality. |
| | D) | flexibility. |
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| 23 | |
______ is the first step that a small business owner should follow, when faced with a crisis. |
| | A) | Admit you are in trouble |
| | B) | Get to the scene as soon as possible |
| | C) | Appoint one person as the spokesperson |
| | D) | Communicate facts you know |
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