Learning Objectives

[1] Distinguish between self-esteem and self-efficacy.

[2] Contrast high and low self-monitoring individuals, and describe resulting problems each may have.

[3] Explain the social learning model of self-management.

[4] Identify and describe the Big Five personality dimensions, specify which one is correlated most strongly with job performance, and describe the proactive personality.

[5] Explain the difference between an internal and external locus of control.

[6] Explain the concepts of emotional contagion and emotional labor, and identify the four key components of emotional intelligence.