Charles J. Stewart,
Purdue University--West Lafayette William B. Cash, Jr.,
National Louis University--Evanston
ISBN: 0073406716 Copyright year: 2008
What's New
Chapter 1 includes a new quiz on what is and what is not an interview, an expanded treatment of the interview as relational, and the use of video conferencing, cell phones, and the Internet to conduct interviews.
Chapter 3 includes new materials on question types and question pitfalls.
Chapter 4 includes two additional question sequences, the diamond and the hour glass, and drawings to aid in explaining question sequences.
Chapter 5 includes expanded suggestions for respondents and a discussion of the video conference interview.
Chapter 8 includes materials on posting resumes on line, the dangers of including inappropriate materials on personal web sites and blogs, and handling rejection.
Chapter 9 includes new materials and increased emphasis on a coaching approach to performance review interviews.
Chapter 10 includes expanded treatment of ethics and credibility and new materials on developing reasons and arguments, while Chapter 11 includes an expanded treatment of the interviewee as consumer.
Chapter 12 includes expanded discussions of culture, relationships, and the telephone interview.
Chapter 13 includes expanded discussions of sex, age, and culture, including language barriers and the use of interpreters and the inappropriate use of baby talk and elderspeak with older patients. Updated research includes discussions of general inquiry and confirmation questions and seeker vs. nonseeker patients.
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2008 McGraw-Hill Higher Education