•  A new feature, Culture Cues now augments Idioms in Translation at the end of every chapter to promote understanding and retention of the material for students whose native language is not English.

•  Work it Out features provide suggestions for activities that will help students practice and better understand what they've learned.

•  Enhanced coverage of how technology is impacting communication particularly when it comes to privacy and online disclosure issues.

•  Service Learning marginal boxes are included in every chapter, encouraging students to use the knowledge gained in the course to reach out to their community.