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1

The phlebotomist must learn to use terms so patients can understand what is being said to them.
2

A positive public image is important for the of not only the phlebotomist, but also for the laboratory department and the institution.
3

Avoid addressing patients with inappropriate terms such as and .
4

You should not talk in the presence of patients as though they cannot hear you.
5

If you disclose any patient results of any laboratory tests to unauthorized individuals, you will have breached patient .
6

Physician offices are also considered to be facilities.
7

Phlebotomists are also hired by agencies to perform in-home phlebotomy.
8

infections are infections acquired in a hospital or medical setting.
9

The chain of infection has steps (links).
10

transmission is also a form of contact transmission.





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