 | Chapter Objectives
(See related pages)
Upon completion of this chapter, you should be able to:
- Describe certification for phlebotomists.
- Identify the need for phlebotomy continuing education.
- Define quality assurance (QA) as it pertains to phlebotomy.
- Define quality control (QC) as it pertains to phlebotomy.
- List at least three factors that affect laboratory values.
- Identify reasons for specimen rejection.
- Define risk management.
- Describe risk management issues of liability and safety as they relate to phlebotomy.
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