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True or False
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1
A certified phlebotomist has proven that they understand the standards for their profession.
A)True
B)False
2
The accreditation process involves internal peer review of the educational program.
A)True
B)False
3
Customer satisfaction is only achieved by the accuracy of the patient result.
A)True
B)False
4
Quality processes are actual procedures or duties that are done to the patient to improve customer satisfaction.
A)True
B)False
5
The process of evaluating each procedural step for accuracy is another component of quality control (QC).
A)True
B)False





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