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Video Quiz
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Chapter 10 Video

1
A manager who assumes that employees dislike work and that they need to be carefully monitored would be operating under which of the following sets of management assumptions?
A)Theory Z
B)Theory X
C)Theory Y
D)Hawthorne Effect
E)Scientific Management
2
Which of the following statements is asserted to be empirically true?
A)Happy workers are productive workers
B)Happy workers make for happy customers
C)Happy managers make for profitability
D)Satisfied workers tend to be tardy more often
E)Satisfied workers tend to be younger employees
3
According to the video, Enterprise uses the Performance Development Meeting to enhance individual employee performance. This process occurs monthly and focuses on which of the following?
A)Employees promotion prospects
B)Employees past and future monthly goals
C)Employees job satisfaction on a monthly basis
D)Employees absenteeism
E)None of the above







Nickels: Undstd Business 9eOnline Learning Center

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