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| 1 | |
In recent years, the service sector of the U.S. economy has: |
| | A) | Grown much more rapidly than the manufacturing sector. |
| | B) | Become the low-wage sector of the U.S. economy. |
| | C) | Achieved extremely high productivity gains according to government reports. |
| | D) | Focused less on quality and more on reducing costs of production. |
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| 2 | |
For services, the facility layout is designed to: |
| | A) | Enable the firm to maintain a continuous production run. |
| | B) | Help customers find things, buy things, including on the Internet |
| | C) | Allow mass production techniques to be utilized efficiently. |
| | D) | Facilitate a centralized decision-making process. |
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| 3 | |
At Stevens Manufacturing workers are organized in teams that combine their efforts to produce complex units of a final product. Stevens is using a facility layout known as a (n): |
| | A) | Consolidated process layout. |
| | B) | Continuous flow layout. |
| | C) | Modular layout. |
| | D) | Assembly team layout. |
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| 4 | |
A firm would be most likely to employ statistical process control (SPC) if it wanted to: |
| | A) | Simplify the quality control process by taking samples at the end of the production process rather than examining every unit of output produced. |
| | B) | Eliminate the expenses incurred by the Deming Cycle. |
| | C) | Redefine quality control on the basis of customer needs. |
| | D) | Make sure products meet quality standards all along the production process. |
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| 5 | |
Today, production techniques are significantly faster without added costs due to the fact that ____________ create designs, make design changes, and actually produce the product. |
| | A) | logistics management and resource engineering |
| | B) | modular facilities and assembly facilities |
| | C) | ISO 9000 and ISO 14000 |
| | D) | CAD and CAM |
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| 6 | |
Enterprise resource planning (ERP) is considered more sophisticated than MRP primarily because it can: |
| | A) | Give much more precise cost estimates. |
| | B) | Find the critical path and compute its length. |
| | C) | Monitor processes in multiple firms at the same time. |
| | D) | Handle data about more than one product at the same time. |
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| 7 | |
A Chinese flash drive company outsources the production, promotion, and distribution of its products, and maintains internal control of design and engineering functions. In order to compete well in the dynamic environment of high technology products, its operation focuses on making certain all partner companies work cooperatively via internet-based communication. This contemporary operations concept is called a(n) _________. |
| | A) | analytic production system |
| | B) | interfirm process |
| | C) | assembly process |
| | D) | flexible process |
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| 8 | |
The goal of lean manufacturing is to: |
| | A) | keep inventories of finished goods as high as possible. |
| | B) | produce goods and services with less of everything compared to mass production. |
| | C) | produce a very limited variety of goods. |
| | D) | become more self sufficient by producing major components rather than buying them. |
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| 9 | |
In a just-in-time (JIT) inventory system, suppliers: |
| | A) | Deliver materials and parts in large quantities only a few times a year. |
| | B) | Enjoy much lower delivery costs. |
| | C) | Have a great deal of flexibility in determining when to make deliveries. |
| | D) | Become more like a department in the producing firm rather than a separate business. |
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| 10 | |
The purpose of determining the critical path on a PERT network is to: |
| | A) | Identify the sequence of tasks that takes the longest to complete. |
| | B) | Estimate a payment schedule so that a budget can be established. |
| | C) | Find the sequence of events that is the most expensive to complete. |
| | D) | Establish a delivery schedule for a just-in-time inventory control program. |
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