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After reading this chapter, you will be able to:

1. Define operations management, and differentiate between operations and manufacturing.



2. Explain how operations management differs in manufacturing and service firms.



3. Describe the elements involved in planning and designing an operations system.



4. Specify some techniques managers may use to manage the logistics of transforming inputs into finished products.



5. Assess the importance of quality in operations management.



6. Evaluate a business's dilemma and propose a solution.