Site MapHelpFeedbackManaging Service and Manufacturing Operations
Managing Service and Manufacturing Operations


Premium content available for purchase is identified in the left-hand Navigation Menu by the asterisk (*) which precedes the content name. Premium Content on this OLC includes:

    1. Self-Assessments (Course-wide Content)
    2. Test Your Knowledge (Course-wide Content)
    3. McFarlane Companies (Course-wide Content)
    4. McFarlane Video Quizzes (Course-wide Content)
    5. Podcasts (Course-wide Content)
    6. Narrated Slides (Chapter Content)
    7. iPod Content (Chapter Content)
    8. EOC Videos (Chapter Content)

After reading this chapter, you will be able to:
  • Define operations management, and differentiate between operations and manufacturing.
  • Explain how operations management differs in manufacturing and service firms.
  • Describe the elements involved in planning and designing an operations system.
  • Specify some techniques managers may use to manage the logistics of transforming inputs into finished products.
  • Assess the importance of quality in operations management.
  • Evaluate a business's dilemma and propose a solution.








To learn more about the book this website supports, please visit its Information Center.
(c)2011 McGraw-Hill Higher Education
Any use is subject to the Terms of Use and Privacy Notice.
McGraw-Hill Higher Education is one of the many fine businesses of The McGraw-Hill Companies.


Ferrell Business 8eOnline Learning Center

Home > Chapter 8