Site MapHelpFeedbackManaging Service and Manufacturing Operations
Managing Service and Manufacturing Operations


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After reading this chapter, you will be able to:
  • Define operations management, and differentiate between operations and manufacturing.
  • Explain how operations management differs in manufacturing and service firms.
  • Describe the elements involved in planning and designing an operations system.
  • Specify some techniques managers may use to manage the logistics of transforming inputs into finished products.
  • Assess the importance of quality in operations management.
  • Evaluate a business's dilemma and propose a solution.










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