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Multiple Choice Quiz
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1
Within a large company, the department charged with turning a product idea into a workable design that can be economically produced is:
A)finance.
B)marketing.
C)research and development or engineering.
D)human resources.
E)budgeting.
2
To facilitate operations planning, most firms use _______ to determine the kinds of goods and services to provide and the features they must possess.
A)marketing research
B)standardization
C)customization
D)total quality management
E)a product layout
3
When a customer goes to a print shop to order business cards, the manufacturing process used would most likely be:
A)standardization.
B)modular design.
C)customization.
D)assembly line.
E)pre-printed.
4
Arranging the physical location for the building, workspace, and equipment is part of:
A)engineering design.
B)goods production.
C)inventory management.
D)assembly line development.
E)facility layout.
5
A layout that requires production be broken down into relatively simple tasks assigned to workers along a line is called:
A)continuous manufacturing.
B)fixed-position.
C)process.
D)product.
E)static.
6
The development and administration of the activities involved in transforming resources into goods and services is called:
A)the transformation process.
B)manufacturing.
C)production.
D)operations management.
E)process management.
7
Manufacturing involves the activities and processes used in making ____ products.
A)tangible
B)virtual
C)perishable
D)wholesale
E)intangible
8
Labor, money, and energy are examples of ____.
A)inputs
B)outputs
C)transformation
D)converters
E)tangibility
9
The ____ of services can make it difficult to estimate their demand.
A)transformation
B)conversion
C)tangibility
D)perishability
E)cost
10
The products of service organizations tend to be more ____ than those of their manufacturing counterparts.
A)economical
B)expensive
C)customized
D)perishable
E)tangible
11
Manufacturers typically have more control over the amount of ____ than do service providers.
A)customization
B)reliability
C)tangibility
D)perishability
E)variability
12
Going online configuring a Dell computer with the exact arrangement that fits your needs, from the color to the amount of memory, is an example of ___.
A)standardization
B)service design
C)computer-assisted manufacturing
D)continuous manufacturing
E)mass customization
13
Creating products in self-contained units is known as ____ design.
A)quality
B)transactional
C)organic
D)synergistic
E)modular
14
____ is the maximum load that an organizational unit can carry.
A)Job depth
B)Capacity
C)Scope
D)NAV
E)Channel limit
15
Planning capacity is an important duty of the ____ manager.
A)production
B)general
C)operations
D)QC
E)TQM
16
____ layout organizes related transformation processes into departments.
A)Process
B)Product
C)Facility
D)Fixed-position
E)Project
17
In _________, computers can direct machines to adapt to making different versions of similar operations.
A)flexible manufacturing
B)computer-assisted manufacturing
C)green manufacturing
D)just-in-time manufacturing
E)supply chain management
18
____ inventory includes products that are ready for sale.
A)Work-in-process
B)Finished goods
C)All
D)Raw materials
E)Operating
19
___ has put pressure on supply chain managers to improve speed and balance resources against competitive pressures.
A)Globalization
B)Economic order quantity model
C)Inventory control
D)TQM
E)CAD
20
Employees in ___ services are an important part of the product.
A)inspection
B)scheduling
C)low-contact
D)high-contact
E)consumption







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