Site MapHelpFeedbackMultiple Choice Quiz
Multiple Choice Quiz
(See related pages)

1
Which type of organizational culture is open to new ideas from inside and outside the organization?
A)ideological
B)inclusive
C)participatory
D)concentric
2
Breakdowns in the communication process usually occur
A)at the executive level.
B)at the first-line supervisor level.
C)at the front-line level.
D)at the stockholder level.
3
The costs of ineffective employee communication programs are
A)inefficiency.
B)waste.
C)low morale.
D)all of the above.
4
A vital component for communicating benefits information to employees is:
A)making sure all benefits are the same
B)being creative with the message
C)serving as a liaison to management to communicate employee needs and desires with company benefits
D)negotiating pay increases
5
Which of the following is the employee's preferred information source?
A)Top executive.
B)News media
C)Immediate supervisor
D)Regular employee publication
6
In today's environment, what form of communication is most effective?
A)print
B)intranet
C)video
D)all of the above
7
One of the ways the public relations staff contributes to the organizational climate is by
A)increasing the number of print publications.
B)inputs to organizational decision-making.
C)establishing downward communication channels.
D)establishing horizontal communication channels.
8
Which electronic media are providing outlets for employee communication?
A)E-mail
B)Web site home pages
C)Internal video
D)Blogs
E)All of the above.
9
The purpose of___________ is to give an organization the chance to tell its story the way it wishes.
A)organizational policies
B)organizational climate
C)media
D)internal media
10
Which is not a reality of employee communication?
A)employees want information about their companies
B)there is a link between open communication and manager satisfaction
C)effective two-way communication is key to addressing new challenges
D)it is not necessary for good customer experiences.





To learn more about the book this website supports, please visit its Information Center.
(c)2007 McGraw-Hill Higher Education
Any use is subject to the Terms of Use and Privacy Policy.
McGraw-Hill Higher Education is one of the many fine businesses of The McGraw-Hill Companies.


Lattimore OLC 2eOnline Learning Center

Home > Chapter 10 > Multiple Choice Quiz