Communicating at Work: Principles and Practices for Business and the Professions , 9/e
Ronald B. Adler,
Santa Barbara City College Jeanne Marquardt Elmhorst,
Albuquerque TVI Community College
ISBN: 0073511889 Copyright year: 2008
Table of Contents
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PART ONE: BASICS OF BUSINESS AND PROFESSIONAL COMMUNICATION
Chapter 1: Communicating at Work
Chapter 2: Communication, Culture, and Work
PART TWO: PERSONAL SKILLS
Chapter 3: Listening
Chapter 4: Verbal and Nonverbal Messages
Chapter 5: Interpersonal Skills
PART THREE: INTERVIEWING
Chapter 6: Principles of Interviewing
Chapter 7: Types of Interviews
PART FOUR: WORKING IN GROUPS
Chapter 8: Working in Teams
Chapter 9: Effective Meetings
PART FIVE: MAKING EFFECTIVE PRESENTATIONS
Chapter 10: Developing and Organizing the Presentation
Chapter 11: Verbal and Visual Support in Presentations
Chapter 12: Delivering the Presentation
Chapter 13: Informative, Group, and Special-Occasion Presentations
Chapter 14: Persuasive Presentations
Appendix 1: Business Writing