After you have read this chapter, you should be able to:

1. Explain how organizations can be structured according to five functions and three management levels.

2. Describe how information flows in an organization.

3. Distinguish among a transaction processing system, a management information system, a decision support system, and an executive support system.

4. Distinguish between office automation systems and knowledge work systems.

5. Explain the difference between data workers and knowledge workers.