After you have read this chapter, you should be able to:

1. Describe the differences between system software and application software.

2. Discuss the four types of system software.

3. Discuss the basic functions, features, and categories of operating systems.

4. Describe the Windows, Mac OS, UNIX, and Linux operating systems.

5. Describe the purpose of utilities and utility suites.

6. Identify the five most essential utilities.

7. Discuss Windows utility programs.

8. Describe device drivers, including printer drivers.