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True or False
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1
Most physicians have set a time, such as an hour in the late morning or at the end of the day, for returning nonemergency calls.
A)True
B)False
2
Although a patient may ask you for your medical opinion, do not give medical advice of any kind.
A)True
B)False
3
Let the patient decide how long the telephone conversation will last.
A)True
B)False
4
Do not repeat confidential information over the telephone.
A)True
B)False
5
A physician will never delegate to other staff members some of the clinical decision-making that is done over the telephone.
A)True
B)False
6
Injuries to the head, neck, or back require immediate medical attention.
A)True
B)False
7
Seizures, severe headache, and slurred speech are symptoms of a stroke and require immediate medical attention.
A)True
B)False
8
If you are in doubt about whether a situation is a medical emergency, treat it like an emergency.
A)True
B)False
9
The word triage refers to the screening and sorting of emergency incidents.
A)True
B)False
10
When the phone rings in the office, you should answer it on the first ring.
A)True
B)False





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