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Critical Thinking Exercise
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1
A persistent pharmaceutical representative continues to come into the office without an appointment. How would you handle this situation?
2
The physician is running about an hour and a half behind schedule and the schedule is completely filled. Describe how you would handle this problem.
3
What do you say to a patient who wishes to schedule an appointment, but is reluctant to tell you the reason for the appointment? Would you make the appointment?
4
Right after lunch, a patient walks into the office and requests to see the physician. The patient does not have an appointment and is complaining of pain in her stomach that will not go away. She has vomited a few times and looks very pale. How should you handle this situation?
5

Describe the best scheduling system for the following types of physician offices:

  1. A large practice with four physicians and with x-ray and lab facilities that are available anytime
  2. A small practice with two physicians and with lab facilities that are available only between 8:00 A.M. and 10:00 A.M.





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