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A medical assistant is very busy on a Monday morning. She has drawn blood on a patient that she has known for years and has been very comfortable chatting with this patient. The patient is checking out at the front desk in the reception area, and she notices that he forgot his prescription for Dilantin, a medication for seizure control. She rushes up to the front area and, as he is opening the door, says to him, "Mr. Doe, you forgot your prescription for Dilantin."
As you read this chapter, consider the following questions: