You are a medical assistant working at a busy office practice. You've been assigned to interview and obtain a history for a 75yearold female who is hard of hearing. You will be required to chart the information you collect. As you read this chapter, consider the following questions:

1			How can you ensure that the interview process goes smoothly?
2			Why is it important that you maintain a positive relationship with this patient?
3			What steps will you take to make sure all the documentation is completed correctly and accurately?