Mary is 23 years old and has been a medical assistant for 6 months. She is currently working in a walk-in clinic in a large urban city. She has interviewed three patients this morning. One patient is a homeless transient male who appears to have some type of mental incapacity; the second is a teenage girl who suspects she might be pregnant; and the third is a well-dressed professional male who complains of a sore throat. As you read this chapter, consider how you would answer the following questions relative to each of the patients:

1			How will Mary adapt her communication style to communicate with each patient?
2			What types of communication roadblocks will she encounter with each one?
3			What types of communication techniques will she use for each patient?